The Property Management agent team
Agents that answer enquiries, book viewings and keep owners updated, across every listing.
Listings desk: the app the team builds and works in, open to Rita and the rest of your team.
Who’s on the team.
4 agents with one job each. Lettings Lead leads, and Rita, lettings manager, makes the calls.
- Lettings LeadLeads the teamKeeps every listing moving.
- Enquiry DeskAnswers and qualifies enquiries.
- Viewings CoordinatorBooks and confirms viewings.
- Owner UpdatesWrites the weekly owner report.
- RitaLettings managerApproves the steps that matter, from the app or their phone.
It works in the tools you already use.
No new system for your people. The agents read and write where the work already lives.
You keep the final say.
These steps stop and wait in the app, with everything needed to decide. You set the rules, and you can change them as trust grows.
Accepting an offer
A legal step waits for Rita.
Repairs over £500
The owner’s money needs a yes.
Ending a tenancy
Notices are checked by a person first.
Accept the offer on Flat 3B?
Twelve enquiries overnight.
The job: answer every enquiry in minutes. Here is one piece of it, step by step.
- Enquiry Desk
Answers each of the 12 enquiries on House, Elm Road with the details, the next viewing slots and two qualifying questions.
- Viewings Coordinator
Books three viewings on Saturday for Flat 3B and confirms each one by WhatsApp.
- Owner Updates
Writes the weekly report for the owner of 3B: enquiries, viewings and the offer that came in.
- Lettings Lead
Takes the offer on 3B to Rita, because offers are decided by a person.
- Rita
Rita accepts the offer at 10:20.
138 enquiries this week, answered in a median of four minutes.
How Listings desk reads partway through a month. Example numbers.
Common questions
Can it negotiate?
No. Offers go to a person.