Should we automate our team’s repetitive work with a workflow tool or with an AI agent platform?

How it works

A workflow tool runs the same steps every time: when a form is filled, add a row and send an email. An agent reads the form, decides what kind of request it is, asks a question if something is missing, drafts the reply and shows a person the steps. Lua runs workflows too, with approval steps inside them.

What a person keeps

With an agent, people set the rules and approve what matters. With a workflow, people fix the workflow when the input changes. Both leave a record; the agent’s record says why.

What to watch for

A workflow that handles one case well breaks on the first unusual case. An agent that handles unusual cases needs a record of steps and an approval, or it will handle one of them badly without telling you.

An example

Invoices that arrive as photos of paper from Uganda cannot be handled by a fixed workflow. Sucafina’s Lua agent reads each one, works out the tax for that kind of cost and gets it ready for the team to check.

Example data is invented unless a customer is named.