Every call answered.
Every job booked.

Lua picks up in under two rings — qualifies the lead, quotes the job, and books it straight into your calendar.

Hear it take a call →Book a demo

9:41

DDana

Missed Call · Today 9:27 AM

00:11

“Hi, this is Dana on Brackenridge Ave — the AC’s rattling and barely cooling. Can someone call me back?”

Hi Dana, sorry we missed you — this is Lua with Hill Country Air Duct. Is the unit still running right now?

It runs, but the airflow is weak and it’s loud.

Got it. I have tomorrow 9–11 AM open — want me to book it and text you a confirmation?

Books straight into the tools you already run

JobberHousecall ProServiceTitanGoogle CalendarQuickBooksStripeTwilioGmail

You don’t lose jobs on price. You lose them on the phone.

1 in 4calls to home service businesses ring out unanswered.Industry call-tracking studies, US home services

~85%of callers who hit voicemail never call back — they dial the next company on the list.

11 PMis when the biggest jobs call — the burst pipe, the dead AC. You’re on a roof, under a sink, or asleep.

5 minis the window. Answer inside it and the job is yours; an hour later, it’s gone.

$45K+a year for office staff buys you 40 of the week’s 168 hours. Answering services just take messages.

While you’re on the job, Lua’s on the phone.

See what missed calls are costing you per year — drag the sliders to your numbers.

Calls per month300

501,0002,000

Calls you miss today25%

5%30%60%

Average job value$450

$150$1,500$3,000

Revenue walking out the door

$11,475

per month in missed-call jobs

Today — missed calls go to competitors$11,475 lost

With Lua — every call answered$9,754 recovered

Recovered / year$117,045

Assumes 34% of answered missed-calls convert to booked jobs (industry close rate on inbound, answered live). Your demo includes a model built on your real call volume.

Three agents. One front office that never sleeps.

Each agent covers one stage of the job — from first ring to five-star review. Together they run your front office end to end, 24/7 — on the phone and in web chat.

Agent 01 · Before the job

Lead Qualification

Answers every call in under two rings and chat inquiries instantly. Asks the right questions for your trade, quotes from your price book, and books the job into your calendar — then emails the customer a confirmation.

Pickup< 2 rings, 24/7

OutputBooked, confirmed job

EscalatesEmergencies → your cell

Agent 02 · Day of the job

Project Prep

Confirms the appointment the day before, reminds the customer the morning of, and briefs your crew — gate codes, dogs in the yard, parking, which unit, what was quoted. No more cold arrivals.

No-showsCut by confirmations

Crew briefSent before roll-out

ReschedulesHandled automatically

Agent 03 · After the job

Project Review

Follows up after the truck leaves. Checks the customer’s happy, chases the review while the job’s still fresh, collects payment, and books the next service before your competitor ever gets a shot.

ReviewsAsked at the peak

InvoicesSent & chased

Repeat workBooked on schedule

Don’t take our word for it. Listen to it take a call.

Three real scenarios from the field. Watch the agent qualify, quote, and book — and watch the job data land in your system on the right, live during the call.

(737) 555-0119

Inbound · 11:12 PM · After hours

● On call

00:00

Lua agent

What Lua captured · live

CallerDana W. — new customer

IssueNo heat, burning smell

UrgencyHigh — same-night triage

AddressCedar Park, TX 78613

BookedTomorrow 9:00 AM

✓ Emergency triaged✓ Job booked — 9:00 AM✓ Owner notified by SMS

Want the real thing? On a demo we’ll point Lua at your trade, your price book, and your calendar — and you can call it yourself.

Talk to your agent →

Call our live agents. Right now.

Matt and Pete answer real phones for Lua USA home-services businesses around Richmond, VA. Call either one and book a job exactly like a customer would — use any address within 200 miles of Richmond and hear them qualify, quote, and book you in.

Matt

Duct cleaning · Lead qualification agent · Lua USA

Live now

Matt runs the front office for a duct & vent cleaning crew. He’ll ask about your system, count your vents and returns, quote the job from the price book, and offer you a real slot on the calendar.

☎ Call Matt — (804) 688-1814

Pete

Paint jobs · Lead qualification agent · Lua USA

Live now

Pete books estimates for a residential painting outfit. He’ll ask interior or exterior, how many rooms, what condition the walls are in — then schedule your free estimate before you hang up.

☎ Call Pete — (804) 688-1801

Outside the area? Matt and Pete only book jobs within 200 miles of Richmond, VA. If that’s not you, fill out the form and we’ll book a demo with an agent built for your trade and your area.

Trained on your trade’s playbook. Not a generic receptionist.

Pick your trade. The intake questions, urgency rules, and quoting logic change with it — because a burst pipe and a paint estimate are not the same phone call.

HVACLive today

Intake — what it asks your callers

→Heating, cooling, or both acting up?

→Any airflow at all, or fully dead?

→How old is the unit, and what brand?

→Are you on one of our maintenance plans?

Urgency rules

No-cool in a heatwave or no-heat in a freeze is an emergency — routed straight to your on-call tech. A tune-up books into next week’s route.

Quoting logic

Diagnostic fee quoted up front from your price book; maintenance-plan discounts applied automatically.

How it sounds on your line“No cooling at 98 degrees with a baby in the house — I’m treating this as urgent. Our on-call tech can be there by 7.”

Live before your next missed call.

Forward your number

Keep the number on your trucks and your Google listing. Forward it to Lua — or have Lua pick up only the calls you miss, after-hours, or as overflow when the office is slammed. Drop the chat widget on your site and the same agent answers there too.

~10 minutes

Load your playbook

Your services, prices, service area, crew schedules, and the questions you’d ask yourself. Connect Jobber, Housecall Pro, ServiceTitan, or just Google Calendar.

Same day

Go live. Stay in control.

Every call is recorded, transcribed, and summarized to your phone. Emergencies escalate to a human instantly. You can listen to any call and tighten the playbook anytime.

Live in 24h

This is Will. He’s inside an oven.

Will leads home services at Lua. Before we wrote a line of this product, he was on the crew — respirator on, head-first in commercial ovens and duct runs, learning the work the only way it can be learned. The questions Lua asks your callers are the questions Will asks on a job. That’s the difference between an agent built on the trade and a bot reading a script.

No stock photos · no actors · real dust

Will, Lua's home services lead, in a dusty respirator and safety glasses on a job site — Will · Home Services lead, Lua

Will working head-first inside a commercial oven with duct cleaning equipment — Yes, that’s a commercial oven

Hear your own agent take a call.

We’ll set up an agent on your trade and your price book. You call it. If it doesn’t sound like someone you’d hire, hang up on us.

Every call answered.Every job booked.